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BY USING THEMUMCLUB.COM, OR THE SERVICES OFFERED BY IT, YOU ARE AGREEING TO BE BOUND BY THESE TERMS OF SERVICE. NOTE THEY MAY BE MODIFIED BY US FROM TIME TO TIME.
Please read these Terms of Service carefully. We have created them to protect you and to ensure that themumclub.com is safe and fun for everyone.
If you do not agree to these Terms of Service, please do not enter themumclub.com or register as a member, or subscribe to our newsletters or other subscription based services.
themumclub.com
1. Acceptance of Terms of Service2. Amendments3. Registration4. Password and Security5. Privacy Policy6. Your use of themumclub.com7. Intellectual Property8. Third Party Websites, Goods and Services9. Disclaimer of Warranties10. Limitation of Liability11. Emails and Personal Home Pages12. Termination & Remedies for Breach of these Terms by You13. Indemnification14. Applicable Law15. Advertisers16. Miscellaneous17. Competitions18. Returns19. Sponsorship
1.1 themumclub.com is provided free of charge to you by The Mum Club Ltd (“The Mum Club Ltd”) under these terms of service (Terms of Service). These Terms of Service govern your use of themumclub.com (whether you are a member, a subscriber or a visitor) and govern all services provided to you by The Mum Club Ltd in connection with themumclub.com, including but not limited to, access to message boards and use of any email accounts, and other features and services such as personal home pages, provided from time to time. The address and contact details for The Mum Club Ltd can be found in our Privacy Policy.
1.2 Themumclub.com is intended for use by you in the United Kingdom only. We make no warranty or representation that themumclub.com (or any element of it) is appropriate or available for use in locations outside the United Kingdom. Accessing themumclub.com from territories where your access to it is prohibited or where such service (or any part thereof) is considered illegal or unlawful is not permitted under these Terms of Service. If you choose to access themumclub.com from locations outside the United Kingdom, you do so on your own initiative and you are responsible for compliance with all applicable local laws.
2.1 We reserve the right to amend these Terms of Service from time to time without notice to you. Please check the Terms of Service periodically to see whether a change has been made to them. We may (at our discretion) provide you notice of such changes to any email address you have provided to The Mum Club Ltd. If you do not agree with any change in these Terms of Service, please discontinue further use of themumclub.com. Your continued use of themumclub.com will signify your acceptance of any change in the Terms of Service set out here.
2.2 From time to time The Mum Club Ltd may supplement these Terms of Service with additional terms applying to specific content or events, such as competitions (“Additional Terms”). Any Additional Terms will be clearly placed on themumclub.com to be viewed in connection with the specific content or events.
All Additional Terms will form part of these Terms of Service.
2.3 The Mum Club Ltd may modify or discontinue themumclub.com with or without notice to you and without liability to you or any third party.
3.1 Although portions of themumclub.com may be viewed by anyone who visits themumclub.com you will need to register as a member in order to access some themumclub.com including the forums.
3.2 When you register with us you are stating that you are over 18 years of age or are a minor over 13 years of age with parental consent to use the service you are registering for. PLEASE NOTE that all minors are recommended to discuss these terms and conditions with their parents or legal guardian before they complete any registration process or provide us with any information about themselves. We do not allow persons who we know to be 13 years of age or younger to register with themumclub.com.
3.3 You agree that any information you provide to us about yourself upon registration or at any other time will be true, accurate and complete and that you will ensure that this information is kept accurate and up to date at all times. The Mum Club Ltd reserves the right to terminate your membership and access to any specific content if The Mum Club Ltd learns that you have provided The Mum Club Ltd with false or misleading registration information.
4.1 When you register to use themumclub.com you will be asked to create a password. You must keep this password confidential and must not disclose it to or share it with anyone. YOU WILL BE RESPONSIBLE for all activities that occur under your password. If you know or suspect that someone else knows your password you agree to notify us immediately at password@themumclub.com.
4.2 If you forget your password please click here or contact us at hello@themumclub.com and we will be able to remind you of your password if you satisfy our security check.
We treat your privacy very seriously and we understand that you will wish to know how we will use the information we collect from you or that you provide to us. Please see our Privacy Policy, which forms part of these Terms of Service. All use of your personal information will be in accordance with our Privacy Policy and applicable data protection legislation.
6.1 The Mum Club Ltd does not read every message posted on the message boards and as comments and, as such, we do not guarantee the accuracy, integrity or quality of such content. While we require all users of themumclub.com to comply with these Terms of Service (including the standards below), you understand that, by using the The Mum Club Ltd sites themumclub.com, it is possible that you may be exposed to content that is offensive, indecent or objectionable. If you see a message which you believe breaks the following standards please report it to us immediately using the ‘Report this message’ link at the bottom of the post. All reports are reviewed as soon as possible during normal office hours.
The views expressed on our message boards and by third parties in comments on social media are not those of The Mum Club Ltd.
6.2 You alone are responsible for the content of your messages and your use of the The Mum Club Ltd sites themumclub.com and the consequences of any such messages. By using the The Mum Club Ltd sites themumclub.com you are asked to be civil and respectful and agree to comply with the following guidelines:
(a) themumclub.com is The The Mum Club Ltd sites are to be used by you for your personal use only and any use of the The Mum Club Ltd sites themumclub.com for commercial purposes or to obtain financial gain is are strictly prohibited without The Mum Club Ltd’s prior written consent.
(b) themumclub.com The The Mum Club Ltd sites may not be used to send chain letters, junk mail, ‘spam’, solicitations (commercial or non-commercial) or bulk communications of any kind unless the recipient has given specific permission to be included in such a list. The Mum Club Ltd Sites themumclub.com may not be used to advertise a company, product or service or to recruit staff.
(c) You are not permitted to post links to alternative community groups unless it is with the express permission of The Mum Club Ltd.
(d) You may not post to the The Mum Club Ltd Sites themumclub.com or use the The Mum Club Ltd Sites themumclub.com to publish, send or distribute any message or material (in any media or form) that is:unlawful, harassing, defamatory, abusive, threatening, harmful, vulgar, obscene, profane, threatening, racially or sexually or otherwise discriminatory, offensive, inaccurate, is in breach of confidence or a third party’s intellectual property rights or which otherwise includes objectionable material of any kind or nature, that encourages or engages in conduct that could constitute a criminal offence, give rise to civil liability or otherwise violate any applicable local, national or international law or regulation or which has a disruptive influence on the normal flow of a message board.
(e) You (whether acting in your capacity as a journalist in any media or otherwise) may not post appeals for case histories on any of the The Mum Club Ltd Sites themumclub.com message boards. Unauthorised appeals will be removed.
(f) You must not impersonate any other person or entity, whether actual or fictitious.
(g) You must not create any member names which mimic or impersonate an The Mum Club Ltd member of staff, Community Moderator, Community Leader or other The Mum Club Ltd member.
(h) You must not use themumclub.com or any part of themumclub.com in a way that might reasonably be expected to cause the same to be interrupted, damaged, rendered less efficient or which could in any way damage the operation of another’s computer.
(i) You will not harass or intimidate any themumclub.com member employee either on a message board or via email communication.
(j) You must not post or use any part of themumclub.com to distribute or send any illegal material of any kind, including but not limited to, illegal material in the form of text, graphics, video, programs or audio. Posting content or participating in any form of discussion with the intention to commit any illegal activity is strictly prohibited.
6.3 The Mum Club Ltd reserves the right in its absolute discretion at any time to edit, alter, delete or move any material whatsoever posted to, appearing on or distributed by themumclub.com or and you. The Mum Club Ltd will not enter into any discussions about its decision to edit, alter, delete or move such material.
6.4 The Mum Club Ltd may at any time, and without prior or post warning, close discussions on the The Mum Club Ltd Sites message boards as it feels appropriate. No discussion will be entered into.
6.5 In the event of uploading photographs you agree:
(i) you are over the age of 13;
(ii) you have reviewed and agree to comply with these Terms of Service (unless you are aged 14-17 years old, in which case, your parent or guardian has reviewed and agrees to these Terms of Service on your behalf);
(iii) you have the rights necessary to authorise The Mum Club Ltd and its designees to copy, distribute, adapt, display, perform and otherwise use the photograph, and you hereby grant such authorisation;
(iv) the individual depicted in the photograph is over the age of 13, or you have obtained the consent of the individual’s parent or guardian, and such individual has consented to the photograph being made publicly available in connection with the themumclub.com website;
(v) the photograph has not been modified or altered in any manner so as to distort or misrepresent any individual or thing depicted in the photograph;
(vi) the photograph does not contain any personal information such as a name, phone number or email address; and photographs of groups or offensive materials may not be posted. The Mum Club Ltd reserves the right in its sole discretion to remove or not post any photograph, for any reason. Also, you acknowledge that The Mum Club Ltd requires that any submitted photograph should not contain potentially offensive materials. If you would like to have your photo removed. Materials submitted to themumclub.com will not be returned to the submitting party and The Mum Club Ltd has no obligation to inform you of any decision to remove or not post such materials.
7.1 themumclub.com, its contents and all Rights therein are owned by The Mum Club Ltd (and/or its licensors). “Rights” means copyright, database rights, trade marks, design rights and other intellectual and proprietary rights of whatever nature, anywhere in the world. You acknowledge that (i) themumclub.com is protected by Rights; (ii) these Rights are valid and protected in all media and technologies existing now or later developed; and (iii) except as explicitly provided otherwise, these Terms of Service and applicable copyright, trademark and other laws govern your use of such Rights.
7.2 You may view, print, download or temporarily store extracts from themumclub.com for your personal, non-commercial reference without alteration, addition or deletion. You may not otherwise copy, reproduce, retransmit, distribute, publish, commercially exploit or otherwise transfer any themumclub.com material or content. You acknowledge that you will not acquire any Rights by downloading or otherwise using any themumclub.com content or materials.
7.3 By submitting content, which shall include your member name, to any “public area” of themumclub.com, including message boards, forums, contests and chat rooms, you grant The Mum Club Ltd and its affiliates a royalty-free, perpetual, irrevocable, non-exclusive right and licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, communicate to the public, perform and display the content (in whole or in part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed, for the full term of any Rights that may exist in such content. You also permit any member to access, display, view, store and reproduce such content for personal use.
7.4 By submitting content, you also warrant that you are entitled and have all necessary rights to grant the licences stated above. Subject to the foregoing, the owner of such content placed on themumclub.com retains any and all Rights that may exist in such content.
7.5. themumclub.com does not necessarily endorse, support, sanction, encourage, verify or agree with the comments, opinions or statements posted by users in Discussion Areas or elsewhere in the Service. Any information or material placed online by users, including advice and opinions, is the view and responsibility of those users and does not necessarily represent the view of Themumclub.com.
7.6 From time to time themumclub.com will run competitions, free prize draws and promotions on this website. These are subject to additional terms as outlined below:
7.6.1 Entrants must be at least 18 years of age;
7.6.2 The competition is open to UK and Eire residents only;
7.6.3 All qualifying entrants who answer the question correctly will be placed in a free prize draw;
7.6.4 Winners will be notified within 28 days of the draw taking place. There is no cash alternative to the prize;
7.6.5 The competition is not open to anyone associated with themumclub.com;
7.6.6 The judges’ decision is final and no correspondence will be entered into;
7.6.7 Details of winners will be available upon written request;
7.6.8 No responsibility can be accepted for entries which are not properly received due to communications beyond our control; and
7.6.9 By entering The Mum Club Ltd competitions you consent to us sending you The Mum Club Ltd Ltd emails with the latest competitions, offers, promotions, news, views, trends and must-haves. If you do not wish to receive such communications, you can unsubscribe at any time.
8.1 themumclub.com provides links to third party websites that are not affiliated with The Mum Club Ltd (although The Mum Club Ltd branding may appear on these sites). We make no representations as to the quality, suitability, functionality or legality of any sites to which we may provide links or any goods or services available from such sites.
8.2 All matters concerning any goods and services that you purchase from a third party site, including without limitation all contract terms are solely between you and the owner of that site and The Mum Club Ltd will not be liable for any costs or damages to you or any third party arising directly or indirectly out of any third party website. You hereby waive any claim you might have against The Mum Club Ltd with respect to any such sites.
8.3 Subject to the terms of our Privacy Policy, third parties may, from time to time, send email messages to you containing advertisements, promotions, etc. The Mum Club Ltd makes no representation or warranty with respect to the content of any email messages sent by third parties or any goods or services which may be obtained from such third parties as a consequence of these emails, and you agree that The Mum Club Ltd shall have no liability with respect thereto.
8.4 From time to time The Mum Club Ltd runs Sampling campaigns on behalf of brands. In order to receive a sample, the user must agree to their data being collected and sent to the brand in line with the associated Terms & Conditions. A separate opt-in box offers the opportunity to subscribe to ongoing communication from the brand.
9.1 themumclub.com is provided on an “as is” and “as available” basis. The Mum Club Ltd expressly disclaims all warranties or representations of any kind, express or implied, to the fullest extent permitted by law.
9.2 You understand and agree that The Mum Club Ltd does not guarantee the accuracy or completeness of any information in or provided in connection with themumclub.com. The Mum Club Ltd is not responsible for any errors or omissions or for the results obtained from the use of such information. Whilst themumclub.com is provided for the general information of the general public, all information is provided on the basis that neither The Mum Club Ltd, its employees or consultants or its members, while such members are participating in themumclub.com, are engaged in rendering legal, medical, counselling or other professional services or advice. The Mum Club Ltd advises you to seek appropriate professional advice or care for any situation or problem which you may have.
9.3 The Mum Club Ltd shall not be responsible for any loss or damage caused directly or indirectly, by the information or ideas contained, suggested or referenced on themumclub.com. Your participation in themumclub.com is solely at your own risk. No advice or information, whether oral or written, obtained by you from The Mum Club Ltd or through themumclub.com shall create any warranty not expressly made in these terms of service or imposed by law.
9.4 The Mum Club Ltd makes no warranty that the themumclub.com will meet your requirements, or that the themumclub.com network will be uninterrupted, timely, secure, or error free; nor does The Mum Club Ltd make any warranty as to the results that may be obtained from the use of themumclub.com.
9.5 You understand and agree that any material and/or data downloaded or otherwise obtained through the use of themumclub.com is at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of such material and/or data.
10.1 Except as required by law, The Mum Club Ltd shall not be liable for any indirect, incidental, special or consequential losses or damages or loss of profits, data, goodwill, revenue in each case regardless of whether such losses or damages arise in the normal course of events or whether The Mum Club Ltd has been advised of the possibility of such damages.
10.2 The Mum Club Ltd will not be liable for any such losses or damages whether arising in contract, tort (including negligence) or otherwise arising out of or in connection with this website including without limitation the use or the inability to use themumclub.com, or messages received, or transactions entered into through themumclub.com, or resulting from unauthorised access to or alteration of your transmissions or data.
10.3 Nothing in these Terms of Service shall operate to exclude or restrict The Mum Club Ltd’s liability for death or personal injury caused by negligence.
The Mum Club Ltd assumes no responsibility for the deletion of or failure to store e-mail messages or for any problems with its personal home page service. Whilst the security of your personal information is a priority to us, you should be aware that emails you send to us are not necessarily secure when they are transmitted to us. If your communication to us or any third party is sensitive or includes highly confidential information such as credit card number, you may want to provide it by post or via the telephone instead.
12.1 The Mum Club Ltd will be entitled to restrict, suspend or terminate your membership or deny you access to themumclub.com or take such other action as The Mum Club Ltd deems appropriate if The Mum Club Ltd determines, in its sole discretion, that you are in breach any of the Terms of Service or The Mum Club Ltd considers in its sole discretion that your use of themumclub.com is inappropriate or otherwise unacceptable.
12.2 The restriction, suspension or termination of our service pursuant to this section will be without prejudice to any rights which The Mum Club Ltd may have against you in respect of your breach of these Terms of Service.
12.3 The Mum Club Ltd shall be entitled to disclose your user identity and details if required or requested by the courts or other law enforcement authorities and/or agencies or in such other circumstances as specified in our Privacy Policy.
You agree to indemnify and hold each of The Mum Club Ltd, its parents, subsidiaries, affiliates, officers and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of themumclub.com, the violation of these Terms of Service by you, or the infringement by you, or any other user of your account, or of any intellectual property or other right of any other person or entity.
These Terms of Service shall be governed by and construed in accordance with the laws of England and any dispute shall be subject to the exclusive jurisdiction of the English courts.
All online advertising orders are subject to these terms and conditions (‘these Conditions’) which shall apply to the exclusion of all other terms and conditions and no variation or addition thereto shall be effective unless specifically agreed to in writing by the Publisher. Any other terms or conditions sought to be imposed by the Advertiser are expressly excluded.
8.1 Reject or cancel any Advertisement, Order, URL link, space reservation or position commitment;or 8.2 Remove any Advertisement from any of the Publisher’s properties or any page.
(a) publishing the Advertisement (or a replacement Advertisement if provided by the Advertiser) as soon as is reasonably practicable in the period following the period during which the Advertisement was scheduled to run and for such time as is necessary to generate a number of substitute impressions equal to the shortfall;
or (b) refund to the Advertiser that proportion of the amounts paid which relate to those Advertisements and/or impressions which were not provided or, if the relevant amounts were not paid by the Advertiser, agree that such amounts will not be due or payable.
The Publisher shall not be liable for any indirect, special or consequential loss or damage arising from any failure to publish an Advertisement as agreed with the Advertiser, including, but without limitation, any late or incorrect publication, any non-publication or inaccurate reproduction of the Advertisement, whether caused by the Publisher’s error or negligence or by any reason whatsoever. The Publisher shall not be liable whatsoever in respect of any error or omission in respect of publishing the Advertisement which is not notified to the Publisher in writing within one month of the actual publication date of the Advertisement.
(a) all Rotating GIF or 3rd Party Served creatives must be sent 2 working days prior to planned date of publication;
(b) Rich media creatives must be sent 5 working days prior to planned date of publication;
(c) Advertiser assets for inclusion in creatives to be produced by the Publisher must be sent 2 weeks prior to planned date of publication;
(d) Advertiser assets for inclusion in content pages must be sent 5 working days prior to planned date of publication. For content pages and Publisher produced creatives, the Publisher offers a maximum of two changes between initial conception and publication. Any further changes will be charged additionally;
and (e) All ad creative/tags must be received by midday on the last working day prior to the deadlines set out at 15 (a), (b), (c), and (d). Any Advertisements received after this time will have impressions deducted on a daily basis from the booked total for each day the Advertisement is late. A day is measured from midday one day to midday the next. E.g. if an Advertisement is received at 1pm on the planned publication date, 2 days’ penalty is measured.
If these terms are not adhered to pages may go live late as a result. No extra days will be allocated to the campaign, and the supporting Advertising will be delivered within the rest of the campaign period, unless Advertisements are sent over late, then see above. The Publisher agrees where possible to change Advertisement creatives on an advertising campaign a maximum of once per week.
For email placements, no client changes will be made on the day of broadcast. If approval is required by the client and the client does not sign off the day prior to broadcast then The Mum Club Ltd reserves the right to delay the coverage until the next feasible date (dependent on availability). If a client misses a promotional date as a result of failing to sign off the day prior to the agreed broadcast date they will not be entitled to a refund.
Any Contract that needs to have start and/or end dates amended, will have up to 5 working days prior to the campaign start date to do so. When a campaign has started, the end date may not be moved forward unless agreed to by the Publisher.
If Copy instructions are not received by the last day for receiving Copy the Publisher reserves the right in its absolute discretion to repeat Advertiser’s existing Copy in its possession where appropriate or where the Publisher does not hold any Copy to omit the Advertisement and to charge for the space reserved in accordance with Condition 7. For all Copy supplied, the Advertiser must adhere to the specification issued by the Publisher. In the event that the Advertiser’s files do not comply with the specification, the Publisher reserves the right in its absolute discretion to reject the Copy and the Advertiser will be asked to re-supply. If, due to technical, time or other reasonable constraints, the Publisher has to repair or rectify the file, the Publisher may (at its discretion) notify the Advertiser and shall not be liable for any inaccurate reproduction of the Advertisement or any resulting costs whether direct or indirect.
(a) in excess of 5% (five percent) of the Advertiser’s total booked creative types on gif advertising formats; and
(b) in excess of 10% (ten percent) of the Advertiser’s total booked creative types on non-gif advertising formats. 26. In the event of any disagreement regarding the number of impressions served, the Advertiser agrees that the figures provided by the Publisher or in the case of rich media, the third party provider of the Advertisements in question, for example MediaMind, will be final and binding.
(b) Advertising Agents and Independent Media Buyers not recognised by the Periodical Publishers Association and Advertisers placing business directly will be required to pre-pay the account two weeks prior to the final Copy date for each Advertisement.
(c) The Publisher may in its discretion provide account facilities to a non recognised Advertising Agent, Independent Media Buyer or direct Advertiser once he has pre-paid and demonstrated a good payment record on 12 separate occasions for an individual website or any websites published by the Publisher. Any credit will only be granted after obtaining satisfactory banking, trade and credit reference agency clearance and the Advertiser will be informed by the Publisher once it is ready to provide such account facilities.
(d) The Advertiser shall not set-off or claim to set-off for any reason whatsoever any sum or amount whether in dispute or agreed which may be payable by the Publisher to the Advertiser against any sum or amount whatsoever payable by the Advertiser to the Publisher.
16.1 In the event that any provision of the Terms of Service conflicts with the law under which the Terms of Service are to be construed or if any such provisions are held invalid by a court with jurisdiction over the parties to the Terms of Service, such provision will be deleted and the remainder of the terms of these Terms of Service will remain in full force and effect.
16.2 Any failure or delay by us to enforce strict performance by you of any of the Terms of Service or to exercise any right under the Terms of Service will not be construed as a waiver to any extent of our rights.
16.3 The Mum Club Ltd may assign its rights and obligations under these Terms of Service and upon such assignment The Mum Club Ltd shall be relieved of any further obligation under these Terms of Service.
16.4 These Terms of Service, any Additional Terms (as defined in section 2 above) and the Privacy Policy constitute the entire understanding between you and us as to your use of Themumclub.com and supersede all prior agreements and understandings between us and you. Nothing in these Terms of Service shall operate to exclude or restrict your or our liability for fraudulent misrepresentation.
Entry to competitions is free and open to UK and Eire residents only. This competition is open to anyone resident in the UK or Eire except for the staff of The Mum Club Ltd, and any related 3rd party retailers involved in a specific competition, and their families.
Entries must be submitted in the formats specified in the entry form. The Mum Club Ltd Ltd reserves the absolute right to reject any incorrect or incomplete entries. The competition can be extended or cancelled at anytime without notice and at the discretion of The Mum Club Ltd Ltd.
No entrance fee or purchase is required to enter the competition.
The Mum Club Ltd Ltd reserves the right to reject any entry on any grounds that it may from time to time consider appropriate.
The decision of The Mum Club Ltd Ltd to accept or reject an entry is final and no correspondence will be entered into.
Entrants must be over 18 years of age. Competition winners will be announced in within 14 days after the close of the competition.
The Mum Club Ltd Ltd accepts only one entry per household.
The Mum Club Ltd Ltd may require winners to take part in post-competition publicity.
Winning entries and names of runners up will be published on the The Mum Club Ltd Ltd website and email newsletters.
No alternative cash or otherwise to the stated prizes are available.
The Mum Club Ltd Ltd shall be obliged to contact the prize winner only at their address given on the entry form. Any prize not claimed within 5 days of sending notification of a winning entry shall be forfeited. The Mum Club Ltd Ltd may award the prize to another entrant.
By entering the competition each entrant gives consent for The Mum Club Ltd Ltd to use their name and email address to receive daily emails from The Mum Club Ltd. The Mum Club Ltd Ltd is bound by the GDPR and entrants can request access to personal information held about them by contacting us at any time.
The Mum Club Ltd Ltd will The Mum Club Ltd Ltd reserves the right to cancel the competition if it is reasonable to do so or if unforeseen circumstances arise. On receipt of an entry the competition entrant is deemed to have accepted these terms and conditions and to have agreed to be bound by them. These terms and conditions are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the English Courts.
When you enter a competition you have the option to consent to receive relevant marketing from a named third party. You can contact the third party at any time to stop receiving the marketing material.
18.1 To be eligible for a refund customers should return the goods at their own expense, notifying us with their intention to do so by email to hello@themumclub.com within 7 days. Once we have received your email you will be issued with an ARN number. You will then have a further 7 working days to return the goods. Please ensure the ARN number is written clearly on the outside and inside of the parcel.
18.2 We encourage you to return the goods in the original packaging if still suitable. All orders remain the liability of the customer until received.
18.3 Goods must be returned to us at The Mum Club Ltd Ltd, 5 Giffard Court, Millbrook Close, Northampton, England, NN5 5JF within 14 days of initial receipt of goods.
18.4 Upon receipt of goods unused and unworn, and in original condition we will issue a refund using the original payment details. The refund will include the full value of the items returned, including UK taxes, but excluding shipping.
18.5 Please note card refunds may take up to ten business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.
19.1 In the case of cancellation of the Event the Sponsor shall be entitled to:
(a) terminate the Agreement and to the extent that any Sponsor Benefits have not been received (or only a proportion of a Sponsor Benefit has been received) at the date of such termination, obtain a refund of such proportion of Sponsorship Fees as The Mum Club Ltd may reasonably calculate
(b) in the case of postponement of the Event:
(i) where the new Event date is less than 2 months away from the original Event date, the Sponsor is deemed to accept the new Event date and may not terminate this Agreement or elect to apply the Sponsorship Fee to another The Mum Club Ltd event; or
(ii) where the new Event date is more than 2 months, but less than 12 months away from the original Event Date:
(iii) elect to apply the Sponsorship Fee (whether or not paid to The Mum Club Ltd) to another The Mum Club Ltd event, provided that the date of such event is not greater than 12 months from the date of cancellation; or
(i) terminate this Agreement and to the extent that any Sponsor Benefits have not been received (or only a proportion of a Sponsor Benefit has been received) at the date of such termination, obtain a refund of such proportion of Sponsorship Fees as The Mum Club Ltd may reasonably calculate; or
(ii) where the new Event date is more than 12 months from the original Event date, the Sponsor may terminate this Agreement and to the extent that any Sponsor Benefits have not been received (or only a proportion of a Sponsor Benefit has been received) at the date of such termination notice, obtain a refund of such proportion of the Sponsorship Fees as The Mum Club Ltd may reasonably calculate.
19.2 The Mum Club Ltd shall not be deemed to be in breach of this Agreement or otherwise liable to the Sponsor for any failure or delay in performing its obligations under this Agreement as a result of an event or series of connected events outside the reasonable control of The Mum Club Ltd (including, without limitation, acts of God, floods, lightning, storm, fire, explosion, war, military operations, acts or threats of terrorism, strike action, lock-outs or other industrial action or a pandemic, epidemic or other widespread illness).
19.3 No refunds will be given in respect of any cancellations.
The Sponsor acknowledges that these charges represent a genuine pre-estimate of The Mum Club Ltd’s losses.
